Frequently Asked Questions (FAQs)

Have a question? We’ve got answers. If you can’t find what you’re looking for, feel free to contact us and our team will be happy to help.

Orders

How do I place an order?

Simply browse our collection, select your desired item, choose your preferred options, and click “Add to Cart”. When you’re ready, proceed to checkout and follow the prompts to complete your purchase.

Can I modify or cancel my order after placing it?

We begin processing orders quickly, so modifications or cancellations may not always be possible. Please contact us as soon as possible if you need to make a change, and we’ll do our best to assist you.

How will I know my order has been confirmed?

You will receive an order confirmation email shortly after your purchase is completed. Please check your spam or junk folder if you don’t see it in your inbox.

Shipping & Delivery

Where do you ship to?

We currently ship within Australia. Please visit our Shipping and Delivery page for full details.

How long does delivery take?

Standard delivery typically takes 3–7 business days. Express options may be available at checkout. Delivery times may vary depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your parcel through the carrier’s website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in their original condition. Please visit our Refund Policy page for full details.

How do I initiate a return?

To start a return, please contact us with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods displayed at checkout. All transactions are secured with SSL encryption.

Is my payment information safe?

Absolutely. We use industry-standard encryption and do not store your full payment details on our servers. Your security is our priority.

Products

Are your products authentic?

Yes. All products sold by Golden Bags are genuine and sourced from trusted suppliers. We stand behind the quality of every item in our collection.

How do I care for my bag?

Care instructions vary by material. We recommend storing your bag in a dust bag when not in use, keeping it away from direct sunlight, and cleaning it with a soft, dry cloth. Specific care instructions may be included with your purchase.

Still have questions? Get in touch with us — we’re always happy to help!